FAQ

Frequently Asked Questions (FAQ)

FurryBabe

🐾 Orders & Shipping

Where do you ship?
We currently ship within the contiguous United States only.
This excludes Alaska, Hawaii, Puerto Rico, Guam, U.S. Virgin Islands, and APO/FPO addresses.

Where do you ship from?
We ship from multiple local warehouses across the United States.
Depending on availability, your order may arrive in separate packages.

How long does shipping take?

  • Processing time: Orders ship within 3 business days

  • Shipping time: Typically 2–7 business days after shipment

If there are any unexpected delays, we’ll notify you as soon as possible.

How much does shipping cost?

  • 🐾 FREE shipping on all orders over $50 USD

  • πŸ’² A flat $5 shipping fee applies to orders under $50

Which carriers do you use?
We work with trusted carriers including USPS, DHL, FedEx, and Amazon Logistics (AMZN_US).

🐢 Products & Safety

Are FurryBabe products safe for pets?
Yes. All FurryBabe products are made with natural, pet-safe materials and are free from harmful chemicals.
Your pet’s comfort and safety always come first.

Are your products handmade?
Yes. Every FurryBabe product is carefully handmade, with attention to detail in every stitch and finish.

Do you use eco-friendly materials?
Whenever possible, we use eco-friendly and recyclable materials β€” because caring for pets also means caring for the planet.

πŸ” Returns & Refunds

What is your return policy?
We offer a 14-Day Hassle-Free Return Policy.
You can request a return within 14 days of receiving your order β€” no reason required.

What items are not eligible for return?
For hygiene and safety reasons, the following items cannot be returned:

  • Perishable goods

  • Custom or personalized items

  • Personal care products

  • Sale items

  • Gift cards

How do I start a return?
Simply email us at yanziorange@gmail.com.
Once approved, we’ll send you a return label and clear instructions.

How long do refunds take?
Approved refunds are issued to your original payment method within 10 business days after inspection.
Please allow extra time for your bank or card provider to process the refund.

🧑 Brand & Giving Back

Why was FurryBabe created?
FurryBabe was inspired by Cookie, a rescued stray dog whose story shaped our belief that pets are family and every life matters.

Do you support animal rescues?
Yes. We actively support stray animal rescue efforts, donating a portion of each purchase to help provide food, care, and shelter for animals in need.

πŸ“© Support & Contact

How can I contact FurryBabe?
We’re always happy to help.
πŸ“§ Email us at yanziorange@gmail.com
We typically respond within 24–48 business hours.

Can I change or cancel my order after placing it?
Once an order is confirmed, we may not be able to make changes or cancellations.
If you notice an issue, please contact us as soon as possible and we’ll do our best to assist.

🐾 Still have questions?

If you don’t see your question here, feel free to reach out β€” we’re just one email away.


Loved by pets. Trusted by pet parents. β€” FurryBabe